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FAQ
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ABOUT CAMTRAN PAY
- What is CamTran PAY?
CamTran PAY is our new way to pay your fare by using a mobile app or a reloadable smart card. Just tap and go.
- When does CamTran PAY launch?
The official planned launch for CamTran PAY is July 6, 2026.
- Do I have to switch to the new system?
No. Cash is still accepted onboard. Note that the new system is exact change only, and drivers can no longer issue change cards or coins.
- How can I contact CamTran to ask questions or get help with CamTran PAY?
You can call 814-535-5526 or 1-800-252-3889 (Option 2), or visit one of CamTran’s three locations:
Transit Center Bus Stop Shop | 551 Main Street, Johnstown, PA 15901
Woodvale Office (Urban) | 502 Maple Avenue, Johnstown, PA 15901
Ebensburg Office (Rural) | 1226 North Center Street, Ebensburg, PA 15931
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MOBILE APP & SMART CARD
- Where can I download the app?
Search “CamTran PAY” in the Apple App Store or Google Play.
- What versions of iOS and Android are supported?
The mobile app supports devices running iOS 10 or later and Android 7 or later.
- How do I use the app?
Download the app on your iOS or Android device.
To purchase passes, first tap the ticket icon at the bottom of the screen. Then tap the
Buy Tickets button in the top left corner or the plus icon at the center of the screen.
Users need to be logged in to their account to view their tickets. If you haven’t registered in the app yet, you will be prompted to do so using your email or a Google or Facebook account.
After you have logged in successfully, you can complete the purchase with a debit, credit, or pre-paid card payment. Your purchase will appear on your mobile device.
- How do I create an account?
To create an account from the mobile app, open it and navigate to the
Tickets tab, then tap
Log In. You can use your email, Google, or Facebook account. If you choose to sign up with your email, enter your address in the provided field. You’ll receive a
magic link in your inbox – tap it to instantly sign in to the app.
To log in to the web portal, click the profile icon in the upper-right corner of the page and follow the same steps as in the mobile app.
- How do I validate my ticket?
If you purchased your ticket from the Mobile App:
Open the mobile app.
Navigate to the Tickets tab and select a fare.
Point its QR code at the camera located at the bottom of the onboard validator.
If you bought your ticket with a Smart Card:
Tap the card on the reader located at the top of the onboard validator.
- How do I travel with a valid ticket?
Open the mobile app, go to the Tickets tab, and select the fare that you want to use. Then point its QR code at the scanner at the bottom of the validator on the bus.
- How do I change or update my account information?
Only the CamTran customer service center can change or update account information.
- Can I add stops and routes to Favorites?
You can choose a stop by tapping the red dot on the map located in the Explore tab. Details about the routes passing through this bus stop will appear. Tap the * (star icon) to add the stop to your Favorites.
- Can I use my ticket on the app if I’m offline?
You can use your tickets even while you are offline. You need an internet connection to purchase the fare.
- How can I load funds to my e-wallet through the mobile app?
To load funds to your e-wallet through the mobile app, go to the Tickets tab and tap Travel with Wallet. Then, tap Top up, enter your bank card details and proceed to payment. If you want to reload your balance, tap the plus (+) icon next to your balance and follow the on-screen prompts.
- How can I use my e-wallet to travel?
You can use your e-wallet as a payment method to purchase specific fares or to pay directly for a regular single ride using the wallet’s QR code at the validator.
To buy a fare through the app, open the
Tickets tab and tap
Buy Tickets. Select the desired ticket or pass, then choose your e-wallet balance as the payment method. Once the purchase is complete, open the ticket or pass and scan its QR code at the validator when boarding.
If you prefer to use the wallet QR code directly, simply scan it at the validator on the bus. The system will automatically deduct the cost of a regular single ride from your e-wallet, and your smartphone screen will display the newly activated fare.
- Can I save my card for future purchases?
Yes. When you load funds to your e-wallet or purchase a fare, you’ll see a “Save card for future purchases” toggle on the payment screen. Simply switch it on to securely save your card details for faster checkout next time.
- Can I use the mobile application without giving access to my GPS location?
The mobile application needs access to your GPS location for accurate data.
- Do I need to create an account/log in to use the trip planner?
An account is necessary only if you want to purchase a ticket/pass.
- How do I make online purchases?
To purchase a ticket or a pass online go to https://pay.camtranbus.com/.
Download the free CamTran PAY app to use the passes you purchase from the web portal on your mobile phone.
Click
Buy Fares in the upper right corner. A page will appear with all the ticket options, make your selection, and proceed to your payment method.
Users need to be logged into their account to view their tickets. If you haven’t registered your account, you will be prompted to do so using your email or a Google, Apple, or Facebook account.
After you have logged in successfully, you will complete the purchase with a debit, credit, or pre-paid card payment.
- How do I add money to my app or smart card?
You can add funds in the following ways:
In the app: Link your bank card, Apple Pay, or Google Pay.
Online: Visit https://pay.camtranbus.com/ and log in to your account.
In person: Visit one of our three locations and a staff member will load funds onto your account or card. Cash is accepted.
- How do I check my balance?
Check anytime in the app or by logging into your account on https://pay.camtranbus.com/.
- Can I have both the app and a smart card on the same account?
Yes. You can link the app and smart card to the same account, sharing the same balance.
- What if I forget my password?
Use the “Forgot Password” link on the app or website login screen to reset via your email.
- What if I get a new phone or use a new device?
Log into the mobile app using your original login details. Please note that you cannot use the mobile application with the same account on two devices simultaneously.
- I don’t want to download an app. Can I still participate?
Yes. Just get a free smart card at one of our three locations and we’ll help you set up an account.
- Where can I get a smart card?
Call us or visit one of our three locations
- Do I need a smartphone?
No. You can get a free physical smart card instead. Just tap it when you board; no phone, battery, or internet needed. Load it with cash at one of our three locations or online at https://pay.camtranbus.com/.
- I don’t have internet access. What should I do?
Call or visit one of our three locations and a staff member can help. You can also contact the Cambria County Library System to locate your local library and use the internet at their location.
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TRANSFERS & ROUTES
- Do I still get transfers?
Yes. Transfer eligibility has not changed. To transfer, keep your paper ticket and scan the QR code on the next bus validator. Your transfer is valid for 120 minutes after you validate your ticket and can only be used to continue your trip in the same direction; not for a return trip.
- How do I find a bus / route or a place I’m looking for?
Go to the Explore tab and enter the destination in the Search menu. You can then choose from the listed options, sorted by the fastest arrival time from point A to point B.
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CASH & PAYMENT
- Is cash still accepted?
Yes, but exact change only. Drivers can no longer issue change cards or coins. Please have your exact fare ready before you board.
- Are fares changing?
No changes to fares at this time.
- Can I tap a debit card directly?
Not yet, but we’re working on it.
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PAPER TICKETS, OLD PASSES, & TOKENS
- Deadline: Unused paper tickets, tokens, and passes must be converted by June 30, 2026.
- What happens to my paper tickets?
Unused and unactivated tickets,. tokens, and passes can be converted to account credit. Visit one of our three locations before June 30, 2026 to make the switch. Already-activated passes are not eligible. Questions? Contact customer service.
- What happens if I miss the June 30 deadline?
Items not converted by June 30 will no longer be accepted. Please don’t wait: visit us before the deadline. If you have a special circumstance, call customer service.
- Can I still buy passes?
Yes. Passes are available through the app, https://pay.camtranbus.com/, or one of our three locations.
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LOST CARD & TROUBLESHOOTING
- What if I lose my smart card?
Visit one of our three locations and we’ll replace your card and transfer your balance. Your first card is free; replacements require a fee.
- What if my smart card is not working?
Visit one of our three locations for help. We can replace the card and transfer your balance if needed.
- What if a fare validator on the bus is not working?
You won’t be turned away. The driver and dispatch will handle it and keep service moving.
- What if my phone battery dies?
Get a physical smart card as a backup; it works just like the app with no battery or internet needed, and links to your same account.
- What if my app freezes or stops responding?
Close and reopen the app, or restart your phone. You can also use your smart card in the meantime. If the issue keeps happening, contact customer service.
- What if I accidentally tap twice?
The system prevents double charges within a short window. If you think you were charged in error, contact customer service with your trip details.
- What if the system shows an insufficient balance?
Add funds right away through the app or website, then tap again. If you can’t add funds, pay with exact cash for that trip.
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SENIORS & REDUCED FARE RIDERS
- Action Required: Reduced Fare riders should register for CamTran PAY or obtain a smart card before June 30, 2026 to avoid service disruptions.
- I am a 65 years or older rider. Do I need to switch?
Nothing changes for you. Just show your state-issued Senior Card to the driver when you board.
- I have a reduced fare discount. What do I need to do?
Please register for CamTran PAY or get a smart card before June 30, 2026. This makes sure your discount is applied automatically and prevents any service disruption. Call or visit one of our three locations to get started.
- How can I become eligible for reduced fares on my mobile app?
At the customer service center, you must provide proof of eligibility and the email address you use to log in to the mobile app.
- How do reduced fare riders prove eligibility?
Please contact CamTran customer service or visit one of our three locations for current eligibility verification requirements.
- Will my reduced fare transfer automatically to the new system?
Yes. Once your account is set up with your reduced fare status, the discount applies automatically every time you tap.
- Can I have a smart card mailed to me?
Yes. Call one of our three locations and we’ll set up your account and mail the card to you.
- Do children need their own smart card?
Please contact CamTran customer service for current policy regarding children’s fares and smart card requirements.
- Can I use the same smart card on all CamTran services?
Yes. One card or app account works across all CamTran routes and services.
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VISITORS & OCCASIONAL RIDERS
- I am visiting. How do I ride?
You have three options:
Download the CamTran PAY app and create an account.
Obtain a smart card at one of our three locations.
Purchase bus fare with cash on the bus or at one of our three locations.
- Where do I get a smart card if I am only here for one day?
Visit one of our three locations and a staff member will assist you.
- How long does a smart card last?
Smart cards are built to last. Your balance stays active as long as your account is active. Contact us for details on inactivity policies.
- How can I send a fare as a gift to someone?
You can send a ticket or pass as a gift through the transit agency’s web portal. Just choose the Send tickets option in the Buy fares menu, select an eligible ticket, and enter the recipient’s email address at checkout. They’ll receive an email with options to redeem it in their mobile app, with a code, or by scanning an attached PDF on board.